PTSB customers waiting for wages after technical issue
Many took to social media to air their concerns over the PTSB issue, with the likes of wages, pensions, and payments all affected.
Workers were unable to receive their wages as usual and other payments were held up due to an IT problem at PTSB on Friday.
Coming on the last Friday of the month and the busy shopping day of Black Friday, customers were left frustrated by the issue which meant payments weren’t showing up on their accounts.
Many took to social media to air their concerns on Friday morning, with the likes of wages, pensions and payments all affected.
It came just a few weeks after PTSB customers were affected by a separate issue which meant customers couldn’t access online services and further app issues were also reported on Friday.
Just before 2pm on Friday, the bank said it has resolved the payment issues for the “majority of customers” and no customer would experience “financial detriment” due to the issues.
In a statement, the bank said: “We are continuing to work to resolve this issue for any remaining customers as a priority.
“The delays were caused by a technical issue experienced by a third-party payments provider. A number of banks in countries in Europe were similarly impacted.
“We again sincerely apologise to our customers and wish to assure them that they will not experience any financial detriment as a result of this issue.
“For any customer experiencing difficulty using our app, they can log on to our desktop website at open24.ie. We are working on resolving app access issues for these customers as soon as possible and apologise for any inconvenience caused.
“We will continue to provide further updates via our website and social media.”
